Lehae Funeral Homes is recruiting an Administration Officer for its operations in Butha-Buthe, Lesotho.
The successful candidate will coordinate and manage the mortuary’s administrative and customer-service functions, including assisting bereaved families, coordinating funeral arrangements, maintaining records, handling financial administration and supporting the efficient handling of deceased persons.
Applicants need a Diploma in Business Administration or equivalent, at least 2 years of work experience in funeral services or a related field, and client-facing experience.
The advertised closing date is on or around 24 September 2026.
Job Overview
| Job Detail | Information |
|---|---|
| Employer | Lehae Funeral Homes |
| Position | Administration Officer |
| Location | Butha-Buthe, Lesotho |
| Qualification | Diploma in Business Administration or equivalent |
| Experience | At least 2 years |
| Relevant Field | Funeral services or related |
| Client-Facing Experience | Required |
| Application Method | |
| Closing Date | On or around 24 September 2026 |
About the Administration Officer Position
The Administration Officer will help coordinate and manage the administrative and customer-service functions of the mortuary.
The overall objective is to ensure:
- Efficient administration
- Professional customer service
- Proper handling of documentation
- Coordination of funeral-related activities
- Efficient handling of deceased persons
- Compassionate support for bereaved families
Because of the nature of the organisation’s services, applicants should be capable of combining professional administration with empathy and sensitivity.
Key Duties and Responsibilities
1. Reception and Customer Service
The Administration Officer will serve as a first point of contact for clients and visitors.
Responsibilities include:
- Professionally welcoming visitors
- Answering telephone calls
- Responding to client enquiries
- Providing relevant information
- Maintaining a welcoming and professional environment
Strong communication and interpersonal skills will therefore be important.
2. Supporting Bereaved Families
The successful candidate will interact with families during sensitive and difficult circumstances.
Responsibilities include:
- Providing guidance on available services
- Assisting families with funeral documentation
- Providing information about funeral services
- Explaining available packages
- Providing relevant pricing information
Applicants should therefore demonstrate empathy, patience, professionalism and sensitivity.
3. Coordinating Funeral Arrangements
The Administration Officer will assist with the coordination of:
- Funeral arrangements
- Appointments
- Body collections
- Transportation
- Related service logistics
Good organisational skills will be essential because several activities may need to be coordinated simultaneously.
4. Administration and Record Keeping
The successful candidate will maintain accurate:
- Client records
- Bookings
- Correspondence
- Administrative documentation
Strong attention to detail and record-keeping abilities are therefore important for this position.
5. Financial Administration
The role also includes financial administrative responsibilities such as:
- Billing
- Invoice processing
- Payment collection
- Financial record keeping
Applicants should therefore be comfortable working accurately with financial documents and client payments.
6. Internal Coordination
The Administration Officer will liaise with:
- Internal staff
- Service providers
The purpose is to ensure efficient operations and maintain a high standard of customer-service delivery.
Minimum Requirements
Applicants should meet the following requirements:
- Diploma in Business Administration or equivalent
- At least 2 years of work experience in the funeral services field or related
- Strong relationship-management skills
- Client-facing work experience
The vacancy therefore requires previous relevant experience and is not advertised as a no-experience position.
Required Experience
Candidates need at least:
2 years of relevant work experience
The advertisement specifically identifies experience in:
Funeral services or a related field
Client-facing work experience is also required.
Applicants should clearly explain their relevant experience on their CV rather than simply listing previous job titles.
Behavioural and Technical Competencies
Lehae Funeral Homes is looking for candidates who demonstrate:
- Self-motivation
- Strong analytical skills
- Problem-solving skills
- Empathy
- Sensitivity
- Communication skills
- Negotiation skills
- Teamwork
- Decision-making ability
- Record keeping
- Documentation skills
Empathy and Sensitivity
These competencies are particularly important because the Administration Officer will interact directly with bereaved families.
Candidates should be able to remain professional while communicating respectfully and compassionately with people who may be experiencing grief.
Relationship Management
Strong relationship-management skills are required.
The successful candidate may need to maintain professional relationships with:
- Clients
- Families
- Colleagues
- Service providers
Salary
The salary is not stated in the supplied vacancy.
Applicants should therefore avoid relying on unofficial salary estimates.
Required Application Documents
The advertisement asks candidates to submit an application containing:
- CV
- Application letter
- Copies of relevant certifications
Candidates should check that all required documents are attached before sending their email.
How to Apply
Interested candidates should email their application to:
careers@alliance.co.ls
Your application should include:
CV + Application Letter + Copies of Relevant Certifications
The supplied advertisement does not specify a required email subject line, so applicants should not assume one was prescribed.
A clear subject such as “Application – Administration Officer – Butha-Buthe” may help identify the application, but this is a suggestion rather than an official instruction from the vacancy.
Closing Date
On or around 24 September 2026
This is how the deadline is stated in the supplied advertisement.
Because the wording is “on or around”, applicants would be wise to submit their applications before 24 September 2026 rather than waiting until the deadline.
Only shortlisted candidates will be contacted.
CV Tips for Lehae Funeral Homes Administration Officer Applicants
1. Highlight Your Business Administration Qualification
Clearly state your Diploma or equivalent qualification near the top of your CV.
For example:
Diploma in Business Administration
[Institution] – [Year]
Use your actual qualification details.
2. Clearly Show Your 2+ Years of Experience
The vacancy requires at least two years of experience in funeral services or a related field.
For each relevant position, include:
- Employer
- Job title
- Employment dates
- Main responsibilities
3. Highlight Funeral-Service Experience
If you have worked in the funeral industry, make relevant duties easy to identify, particularly experience involving:
- Funeral arrangements
- Bereaved families
- Mortuary administration
- Body collection coordination
- Funeral documentation
- Client services
4. Highlight Client-Facing Experience
The employer specifically requires client-facing experience.
Include genuine examples of:
- Receiving clients
- Answering enquiries
- Telephone communication
- Handling complaints
- Explaining services
- Supporting customers
5. Include Financial Administration Skills
If applicable, highlight experience involving:
- Invoicing
- Billing
- Payment collection
- Receipts
- Financial records
6. Emphasise Confidentiality
Funeral administration can involve sensitive personal information. If relevant to your previous work, mention experience handling records and confidential information professionally.
7. Demonstrate Empathy
Avoid simply writing “empathetic” in your skills section. Where possible, show experience dealing professionally and respectfully with clients during sensitive circumstances.
Example CV Profile
“Organised Administration professional with a Diploma in Business Administration and more than two years of relevant client-facing experience. Skilled in customer service, record keeping, documentation, billing, payment administration and coordinating appointments and service requirements. A compassionate and professional communicator with strong attention to detail, problem-solving ability and experience supporting clients in sensitive situations.”
Only use or adapt this example if it accurately represents your experience.
Possible Lehae Funeral Homes Interview Questions
- Tell us about yourself and your administrative experience.
- Why do you want to work for Lehae Funeral Homes?
- What do you understand about the role of an Administration Officer in a funeral home?
- What experience do you have in funeral services or a related field?
- Describe your client-facing experience.
- How would you welcome a grieving family arriving at the funeral home?
- How would you communicate with someone who has just lost a loved one?
- Why are empathy and sensitivity important in this position?
- How would you maintain professionalism when a client is emotional?
- How would you handle a difficult or dissatisfied family member?
- What experience do you have coordinating appointments?
- How would you coordinate a body collection and transportation arrangements?
- What experience do you have preparing administrative documentation?
- How do you make sure client records remain accurate?
- How would you protect confidential client information?
- What experience do you have with billing and invoices?
- Have you previously handled customer payments?
- How do you ensure financial records are accurate?
- How do you prioritise several urgent tasks?
- Tell us about a difficult problem you solved at work.
- How would you explain funeral packages and pricing to a client?
- How do you work with external service providers?
- Tell us about a time you worked effectively as part of a team.
- What are your strongest administrative skills?
- Why should Lehae Funeral Homes hire you?
Frequently Asked Questions
Who is hiring?
Lehae Funeral Homes.
What position is available?
Administration Officer
Where is the position based?
Butha-Buthe, Lesotho
What qualification is required?
Applicants need a:
Diploma in Business Administration or equivalent
How much experience is required?
At least:
2 years of work experience
in funeral services or a related field.
Is client-service experience required?
Yes. Client-facing work experience is specifically listed as a requirement.
What are the main responsibilities?
The position includes:
- Customer service
- Funeral arrangement coordination
- Appointments
- Body collection and transportation coordination
- Funeral documentation
- Client records
- Billing
- Invoice processing
- Payment collection
- Record keeping
- Liaising with staff and service providers
What documents should I submit?
Applicants should submit:
- CV
- Application letter
- Copies of relevant certifications
How do I apply?
Applications should be emailed to:
Is there an official email subject line?
No specific email subject line is stated in the supplied advertisement.
What is the salary?
The salary is not stated.
When is the closing date?
The advertisement states:
On or around 24 September 2026
Only shortlisted candidates will be contacted.
Important Vacancy Summary
Employer: Lehae Funeral Homes
Position: Administration Officer
Location: Butha-Buthe, Lesotho
Qualification: Diploma in Business Administration or equivalent
Experience: At least 2 years in funeral services or related field
Client-Facing Experience: Required
Key Skills: Administration, customer service, empathy, communication, record keeping, financial administration and relationship management
Application Documents: CV + Application Letter + Relevant Certifications
Application Email: careers@alliance.co.ls
Salary: Not stated
Closing Date: On or around 24 September 2026
Shortlisting: Only shortlisted candidates will be contacted