How to Apply
Interested and suitably qualified candidates should submit their applications by email to:
Use the vacancy reference in your application:
Reference: ECED: CSD 0018
A suitable email subject could be:
Application – Customer Consultant – ECED: CSD 0018
Make sure your CV clearly shows your relevant qualification, two years of customer-care experience, SAP knowledge, Microsoft Office proficiency and valid driver’s licence.
Closing Date: 15 October 2026
Applications should be submitted before the closing date.
Possible Interview Questions
Candidates should prepare for questions such as:
- Why do you want to work as a Customer Consultant at LEC?
- Tell us about your customer-care experience.
- How would you deal with an angry customer whose complaint has not been resolved?
- What experience do you have using SAP?
- How would you ensure customer information is accurate before creating an account?
- Tell us about your experience reconciling customer accounts.
- How would you manage several customer queries at the same time?
- What would you do if you discovered a discrepancy on a customer’s account?
- How proficient are you in Microsoft Office?
- How would you communicate a delay to a customer?
- Why is accurate record keeping important in customer service?
- Are you prepared to work at different LEC depots if required?
CV Tips for LEC Customer Consultant Applicants
Your CV should clearly demonstrate your customer-service experience because LEC requires at least two years in a customer-care environment.
Under previous employment, highlight experience involving:
Customer Service • SAP • Customer Accounts • Complaint Resolution • Account Reconciliation • Data Capturing • MS Office • Reporting • Customer Queries • Administration
Clearly state that you hold a valid driver’s licence and include your relevant BComm Accounting, BA Economics or Business Studies qualification.
Example CV Profile
Customer-focused professional with more than two years of experience in customer care, administration and client support. Skilled in handling customer enquiries and complaints, maintaining accurate customer records, account reconciliation and preparing reports. Proficient in SAP and Microsoft Office, with strong numerical, communication and problem-solving skills and a commitment to delivering efficient customer service.
Positions: Customer Consultant X4
Employer: Lesotho Electricity Company (LEC)
Reference: ECED: CSD 0018
Location: Maseru / LEC depots across Lesotho
Experience: 2 Years
Closing Date: 15 October 2026