How to Apply
Interested candidates must submit:
- Application
- CV including the names of three referees
- Certified copies of relevant certificates
Applications must be sent by email to:
recruitment@lpb.co.ls
Applicants should ensure that all documents are clear and complete before sending their application.
The vacancy notice does not specify a required email subject line, so applicants should not assume one is mandatory unless instructed elsewhere by Lesotho PostBank.
Closing Date
16 September 2026
Late applications should be avoided.
Important
Only shortlisted candidates will be contacted.
CV Tips for Lesotho PostBank Service Officer Applicants
This vacancy combines customer service, banking operations, administration, credit processes and compliance, so your CV should demonstrate experience across these areas where applicable.
1. Put Your Degree Near the Top
Clearly state your relevant NQF Level 7 First Degree.
For example:
Bachelor of Commerce in Accounting
[Institution] – [Year]
Use your actual qualification.
2. Highlight Commercial Banking Experience
The vacancy requires 1–2 years of experience in a commercial banking environment.
Clearly show:
- Employer
- Position
- Employment dates
- Main responsibilities
Relevant genuine experience may include:
- Business banking
- Retail banking
- Banking operations
- Customer fulfilment
- Credit administration
- Client services
- Front-office banking
3. Highlight Customer Query Experience
Because query resolution is central to this position, mention situations where you have:
- Handled client enquiries
- Resolved customer complaints
- Investigated disputes
- Escalated complex cases
- Worked according to turnaround times
- Tracked customer requests
4. Highlight Credit Experience
If applicable, include genuine experience involving:
- Credit applications
- Credit documentation
- Application tracking
- Credit checks
- Documentation verification
- Credit workflows
5. Highlight KYC and Compliance
Experience with KYC should be clearly visible.
If applicable, mention your experience with:
- Customer identification
- Document verification
- Regulatory compliance
- Internal banking policies
- Audit requirements
- Risk controls
6. Include Administrative Experience
Don’t overlook the administrative side of this position.
Highlight experience involving:
- Meeting coordination
- Agenda preparation
- Minutes/action tracking
- Document management
- Data management
- Report preparation
- Scheduling
7. Demonstrate Results Where Possible
Instead of simply writing:
“Handled customer queries.”
A stronger description, where accurate, could be:
“Managed and tracked business customer queries through resolution while maintaining required turnaround times and escalating complex cases appropriately.”
Keep all claims factual.
CV Profile Example
“Business and banking professional with a relevant Bachelor’s degree and commercial banking experience in customer service, banking operations and client-query resolution. Experienced in supporting customer onboarding, documentation, KYC compliance and cross-functional banking processes. Detail-oriented, responsive and able to work effectively under tight deadlines while maintaining high standards of customer service.”
Adjust this example according to your actual qualifications and experience.
Possible Lesotho PostBank Service Officer Interview Questions
- Tell us about yourself.
- Why do you want to work for Lesotho PostBank?
- What do you understand about the Service Officer position?
- Describe your commercial banking experience.
- What experience do you have handling business clients?
- How would you handle a complex customer query?
- How would you deal with an angry business customer?
- What steps would you take when investigating a customer dispute?
- What is a Service Level Agreement?
- How would you ensure queries are resolved within SLA turnaround times?
- What do you understand about KYC?
- Why is KYC important in banking?
- What experience do you have with customer onboarding?
- What documents would you check carefully during client onboarding?
- What do you understand about commercial credit processes?
- Describe your experience with credit applications.
- How would you identify missing documentation in a credit application?
- What would you do if an application could not proceed because of incomplete documents?
- How do you ensure accuracy when handling financial information?
- What experience do you have with audit findings?
- How would you help resolve an outstanding audit issue?
- How do you manage several urgent customer requests simultaneously?
- Describe a difficult customer problem you successfully resolved.
- How do you work with colleagues from other departments?
- What is cross-selling in banking?
- How would you identify an appropriate cross-selling opportunity without compromising customer service?
- What do you understand about operational risk?
- Why is attention to detail important in banking?
- How do you work under tight deadlines?
- Why should Lesotho PostBank appoint you as Service Officer?
Important Vacancy Summary
Employer: Lesotho PostBank (LPB)
Position: Service Officer
Grade: Paterson Grade C
Department: Business Banking
Location: Maseru – Head Office
Reports To: Head of Business Banking
Qualification: First Degree (NQF Level 7) in Business, Commerce, Banking, Accounting, Finance or related field
Experience: 1–2 years of operations or customer fulfilment experience in a commercial banking environment
Apply With: Application + CV with three referees + certified copies of relevant certificates
Application Email: recruitment@lpb.co.ls
Closing Date: 16 September 2026