Lesotho Electricity Company (LEC) is inviting applications from suitably qualified Lesotho Nationals for 2 Prepayment Consultant positions within its Customer Experience Division.
The successful candidates will report to the Prepayment Supervisor and will be responsible for customer registration, maintaining customer information in the Suprima system, handling prepayment queries, processing refunds and preparing daily reports.
Applicants need a BComm Accounting or General Accounting qualification, at least 2 years of customer-care experience, knowledge of MS Office and SAP, and a valid driver’s licence.
Job Details
| Detail | Information |
|---|---|
| Employer | Lesotho Electricity Company (LEC) |
| Position | Prepayment Consultant |
| Number of Positions | 2 |
| Reference | ECED: CSD 0019 |
| Division | Customer Experience Division |
| Reports To | Prepayment Supervisor |
| Qualification | BComm Accounting or General Accounting |
| Experience | 2 Years |
| Eligibility | Lesotho Nationals |
| Closing Date | 15 October 2026 |
About the Prepayment Consultant Positions
The Prepayment Consultants will support LEC customers using the company’s prepayment services.
The position involves registering and maintaining customer information in the Suprima system, processing meter-related information, resolving customer queries, issuing maintenance tokens, processing refunds and compiling reports.
Accuracy, confidentiality and good numerical skills are particularly important because successful candidates will work with customer accounts, payment information and prepayment records.
Key Responsibilities
Successful Prepayment Consultants will be responsible for:
- Registering new customers in the Suprima system.
- Ensuring all required customer information is accurately captured.
- Capturing supporting documents correctly.
- Updating customer information in the Suprima system.
- Maintaining accurate customer records.
- Closing customer accounts in Suprima when services are terminated.
- Completing meter advice forms.
- Processing general documentation.
- Maintaining the confidentiality of customer information.
- Maintaining the security of customer information.
- Processing meter advice forms for new installations.
- Processing documentation for meter replacements.
- Processing documentation for disconnections.
- Assisting Payment Clerks and Customer Consultants with meter registration.
- Receiving customer queries and complaints.
- Handling service requests relating to the Suprima vending system.
- Issuing maintenance tokens.
- Facilitating tamper resets.
- Processing clear credit codes.
- Assisting with power limits.
- Processing key changes.
- Responding to telephone requests from technical field personnel.
- Processing customer refund applications.
- Ensuring refunds are handled according to prepayment policies.
- Verifying refund requests against customer accounts.
- Checking payment records and supporting documents.
- Maintaining accurate refund records.
- Compiling daily registration reports.
- Producing requested reports from the Suprima system.
- Providing reports for internal and external customers.
Minimum Requirements
Applicants must meet the following requirements:
- Have a BComm Accounting or General Accounting qualification.
- Have at least 2 years of experience in a customer-care environment.
- Be proficient in Microsoft Office packages.
- Be proficient in SAP.
- Have strong numerical skills.
- Have good reporting skills.
- Hold a valid driver’s licence.
- Be a suitably qualified Lesotho National.
Skills Suitable for the Position
Candidates should highlight skills and experience involving:
- Customer service
- SAP
- Microsoft Office
- Customer account administration
- Data capturing
- Accounting
- Refund processing
- Customer query resolution
- Reporting
- Numeracy
- Record keeping
- Confidentiality
- Attention to detail
- Communication
- Prepayment systems
Experience with systems similar to Suprima may also be useful to highlight where applicable, although the supplied vacancy does not specifically state previous Suprima experience as a requirement.
Application Process:
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